Get information and support for decision-making – for crisis, chronic and routine care
- Walk through important medical decisions step by step
- Know your treatment and care choices
- Understand your health risks and conditions
- Find a specialist
- Learn how to get a second opinion
Find the right health care provider based on your preferences and values
- Collect all the information you need to make the best decision
- Understand how a provider’s cost and quality can make a difference
Coordinate your care between physicians and facilities
- Get support in arranging care for a complex medical condition
- Make sure your care providers are updated with all your information
- Understand recommended or prescribed tests, treatments and medications
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Get the care you deserve
- Discuss health care concerns
- Learn how to communicate with your provider so you feel listened to, safe and satisfied
Understand your health plan
- Understand what’s covered and what’s not
- Find information to clarify medical coverage criteria
- Get answers to drug-related questions, including possible interactions and side effects
- Consult with a physician or pharmacist on your behalf if you need more help
Find programs, tools and other health resources
- Learn about free or reduced-cost programs
- Take advantage of community services
- Link to reliable online resources
Resolve billing or benefits issues
- Walk through complicated bills or statements step by step
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“The AHA nurses can help you find a doctor, think through treatment options or answer your questions about medical procedures. Call us anytime – we’re here to help you get better health care.”